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Website & App Help
Make a Payment or Change Credit Card # for Payment Plan
Need to make a payment or change your credit card # for an item you are already registered for? Click the following link for instructions. Please make sure you are logged in first. The login button is located in the lower left hand corner of your computer screen.
How to Add A Secondary Email Address
How To Add an Email Address
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The Parent/Guardian who registered the Player will need to follow the below steps.
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Sign in to the KCYHA website, click on Account Setting or go to the Household tab of your user dashboard.
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Select the athlete's profile that needs the email address added.
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In the top-right corner, click the Pencil Icon to edit.
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Enter the additional email address in the "Email Address 2" field.
- Scroll down and click Save.
How to Add Guardians so they can Access the App
How to Add a Parent/Guardian so they can access the App
The Parent/Guardian who registered the player will need to do the following to add another Guardian.
"Guardians" can view the team schedule, RSVP to games and events, message team members, and edit the athlete's profile. Guardians are typically:
- Family members of an athlete.
- The athlete themselves (if 13 or older).
- Sign in to the KCYHA website, click on Account Settings, or go to the Household tab of your dashboard.
- Click on an athlete sub-profile.
- NOTE: You can not add a Guardian to the account owner's profile.
- If you don't have a sub-profile for the athlete, you will need to add one either through a registration or by claiming a roster spot.
- On the right side, under the Guardians header, click the plus sign (+).
- Input the Guardian’s email address to invite them.
- Toggle which athlete profiles this Guardian should manage.
- Click Send Invitation.
Helpful Tip! The invited guardian will appear on the Guardians tab as "Pending" until they accept their invite in their dashboard. You can resend a guardian invite at any time by tapping Resend next to the Guardian's name. You will receive an email when the Guardian has accepted the invite.
PARENTS AND ATHLETES
Parents and athletes need to manage their SportsEngine accounts to ensure they get the most out of their Kansas City Youth Hockey Association experience during each sporting season. With their accounts properly configured, athletes and their families will receive communications according to their preferences and be able to complete registrations more efficiently. SportsEngine has created a Team Management Guide for Parents and Athletes that will help our members with frequently asked questions about our website and mobile app.
Here is your quick start guide to creating an account and using the SportsEngine platform as an athlete or parent.
STAY CONNECTED TO YOUR TEAM
Keep connected to your team(s). Get schedules and team updates for every athlete in the house, plus a way to message other members on your team and a way to give coaches a heads up about practice. Enjoy unlimited access to scores & stats, photo/video sharing, and more.
ESSENTIAL PARENT HOW-TO'S
In many instances, more than one parent or guardian needs to be in the loop with a child's sports life. Using the mobile app, you can add additional guardians to an account. Guardians can 1) View games and events 2) RSVP to games and events 3) Send and receive messages to coaches and team members 4) participate in team chat
Once you've created your account, add your mobile phone so you can receive text messages from your team manager or coach.
Now that you have your mobile phone on your account, make sure you enable text messaging and any other notifications.
Following a Team on the SportsEngine Mobile App
Are you a family friend, grandparent or fan that wants to follow a specific team on the SportsEngine platform? Here is a quick guide to follow teams on the mobile app.
Do you need a second parent, other family member or nanny to get messages about schedule changes or game times? Add a second email address to forward all communications.
Do you need to send a question to your team manager or another parent about a ride? Follow these instructions on how to send messages using the mobile app.
Coaches and team managers need to know if you are going to able to attend a game or practice. You can easily RSVP using the mobile application.
Team Management Guide for Parents & Athletes
Is your team using SportsEngine Team Management to manage RSVPs, schedules, and communication? This article will provide you with everything you need to know for a successful season!
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